Wine educator | Guest service

7 September 2021

As a wine educator you are responsible for providing exceptional luxury service to our guests.

Your primary role is to create a memorable relaxing experience while hosting and educating our guests.

Sell and promote our wines and wine collections.

Responsibilities:

Guest Service/ Hospitality:

• Deliver exceptional hospitality to all guests through food and wine experiences and ensuring a fun, refreshing and memorable experience.

• Maintain fast accurate high touch guest service and ensure all products and experiences are consistent with company standards and policies.

• Enthusiastic, passionate and dynamic communication style with the ability to speak and engage with guests.

• Ability to develop relationships with guests to convert to wine club members.

• Follow all alcohol safety and regulatory policies.

  • Quickly recognizes signs that a guest should not be served and takes appropriate actions.

• Maintains retail areas keeping them neat, well stocked and organized throughout the day.

• Performs standard duties including greeting customers, conducting tours periodically, providing wine education and operation of cash register and credit card machine.

• Assist with the “opening” and “closing” of Visitor Center, POS systems, stocking, inventory, and other various duties

• Supports keeping Visitor Center up to company standard with regards to safety, cleanliness and neatness in all facility areas inside and out, and customer accessibility.