Wine educator | Guest service
7 September 2021
As a wine educator you are responsible for providing exceptional luxury service to our guests.
Your primary role is to create a memorable relaxing experience while hosting and educating our guests.
Sell and promote our wines and wine collections.
Responsibilities:
Guest Service/ Hospitality:
Deliver exceptional hospitality to all guests through food and wine experiences and ensuring a fun, refreshing and memorable experience.
Maintain fast accurate high touch guest service and ensure all products and experiences are consistent with company standards and policies.
Enthusiastic, passionate and dynamic communication style with the ability to speak and engage with guests.
Ability to develop relationships with guests to convert to wine club members.
Follow all alcohol safety and regulatory policies.
Quickly recognizes signs that a guest should not be served and takes appropriate actions.
Maintains retail areas keeping them neat, well stocked and organized throughout the day.
Performs standard duties including greeting customers, conducting tours periodically, providing wine education and operation of cash register and credit card machine.
Assist with the “opening” and “closing” of Visitor Center, POS systems, stocking, inventory, and other various duties
Supports keeping Visitor Center up to company standard with regards to safety, cleanliness and neatness in all facility areas inside and out, and customer accessibility.
